Policies and paperwork
Warranty coverage explainer
Where your labor warranty ends and the manufacturer's parts warranty begins.
Two warranties, and customers conflate them
Every installation carries two separate promises. The manufacturer covers the equipment. You cover the work. They run for different lengths of time, come from different organizations, and cover entirely different failures.
Almost every warranty argument in this trade comes from that distinction not being explained at handover. The customer has a five-year figure in their head from the brochure and assumes it covers everything, including your labor, indefinitely.
The part customers actually need to hear
The moment worth pre-empting is year three, when a covered part fails. The part arrives free and there is still an invoice for the visit, because the manufacturer covers components rather than the time to fit them.
Said at handover, that is a reasonable arrangement everyone understands. Said in year three, standing in a hot house, it sounds like an excuse.
Why this points rather than summarises
This explainer describes your labor warranty in full, but for the manufacturer's cover it points the customer at their document rather than summarising it. That is deliberate.
Manufacturer terms vary by model and change over time, and a summary that is wrong in the customer's favor becomes your problem. It will also never state that implied or statutory warranties are excluded — in many places they cannot be — and it will not tell a customer they have no claim. Explaining who covers what is useful. Adjudicating their claim is not your role, and certainly not a template's.
Want a proper website for your business?
Your brand, your services, your phone number — a site that gets you called instead of scrolled past. Live in 10 days for $300, or your money back.
See what you get